Privacy policy

How Mastery Mentors collects, uses and protects personal information.

Last updated: 2026-11-12

Who we are

Mastery Mentors (“we”, “us”) operates masterymentors.ca. Mailing address: 258 Delta St, Etobicoke, ON M8W 4E9, Canada. Privacy contact: our Privacy Officer, info@masterymentors.ca.

We handle personal information in line with the Personal Information Protection and Electronic Documents Act (PIPEDA).

Information we collect

  • Quote requests: name, company, work email, phone, organization size, courses of interest, number of trainees, start date and any notes you provide.
  • Trainee information (only after you engage us): what is needed to deliver training, track attendance and assessment, issue certificates and support Ontario Job Grant reporting.
  • Website data: basic technical information (such as browser type and pages visited) collected by our hosting provider for security and performance.

How we use it

  • To prepare quotes and course information and to respond to you
  • To deliver training, issue certificates and keep training records
  • To provide training information that employers need for Ontario Job Grant applications and reports
  • To meet legal and regulatory obligations

We do not sell personal information.

Sharing

We share information only with service providers who help us operate (form processing, email and hosting: Google Workspace (email), Cloudflare (website hosting) and Web3Forms (form processing)), with the employer who arranged the training, and with the Ministry of Labour, Immigration, Training and Skills Development where required for an Ontario Job Grant application, report or audit, or where required by law.

Cookies and analytics

This site does not use advertising cookies. We do not currently use analytics tools.

Storage and retention

We keep personal information only as long as needed for the purposes above or as required by law or funding agreements. Data may be stored and processed in Canada and the United States by these providers.

Your rights

You can ask to access or correct your personal information, or withdraw consent, by emailing info@masterymentors.ca. If you're not satisfied with our response, you may contact the Office of the Privacy Commissioner of Canada.

Changes

We may update this policy. The date at the top shows the latest version.